Genuine feedback requests
Agree on the customer interaction, request timing, and message. Use a supported CRM connection where it is included and appropriate, and test the workflow before launch.
Ways to work with CarmenYour customers are talking.
BUSINESS REPUTATION & REVIEWS
Your customers are talking.
Keep the conversation moving.
I help business owners put a consistent review process in place: genuine feedback requests, monitoring, response coordination, and a clear plan for concerns that need more attention.
Discuss what you needWhen to bring me in.
Your staff may already be busy serving customers. Reviews arrive on different platforms, replies are inconsistent, and requests for feedback depend on whoever has time.
I work with you and the Reputation Repair team to give review activity an owner, an approval process, and a clear next step.
THE WORK
From the request
to the response.
Review monitoring
Follow review activity on the platforms included in your program, so new feedback can enter the agreed response or escalation process.
Response coordination
Prepare or publish routine responses through your agreed approval process. Sensitive medical, legal, or disputed complaints go to your designated reviewer.
Activity and next steps
Review request and response activity, new feedback, outstanding issues, and what needs attention next.
WHEN A REVIEW IS CONCERNING
Respond thoughtfully.
Escalate appropriately.
Some concerns call for a calm reply. Others need a manager or the client’s designated reviewer. If a review may violate a platform’s rules, we can help evaluate the issue and coordinate an appropriate report.
The platform decides whether a review is removed. A low rating by itself does not establish a policy violation.
Discuss a review concernQuestions we hear.
Do you write positive reviews for us?
No. The process invites genuine customer feedback. We do not fabricate reviews or limit public review requests to happy customers.
Who approves sensitive responses?
Your business identifies an escalation contact before launch. Sensitive or disputed matters go to that person for review rather than being treated as routine replies.
What is included in the standard service?
The combined reviews and listings program includes up to ten routine review responses per location per month. Additional volume, locations, and custom integrations are scoped separately. See setup and support for the standard pricing and inclusions.
YOUR NEXT STEP
Tell Carmen what your reviews need.
Share your business name, locations, and the review links or workflow questions you would like to discuss.