Get the service running
Carmen sets up the review management platform and connects your customer relationship management (CRM) system where supported. She helps establish how your business requests customer feedback and monitors reviews.
Client relations · business reviews & listings
In client relations at Reputation Repair, Carmen coordinates review-platform setup, supported CRM integrations, review monitoring and business listing updates. She helps clients understand approvals, service activity and next steps in English or Spanish.

Support for your business
Business reviews & listings
A concerning review, outdated business hours, or an incorrect listing can leave customers with the wrong impression of your business.
In client relations at Reputation Repair, Carmen handles review platform setup and supported CRM integrations, oversees monitoring, and coordinates updates to your business information. She helps put a process in place for collecting customer feedback and addressing concerns.
When a particularly negative review needs attention, she coordinates the response and keeps you informed about next steps.
Explore ways to work with Carmen
Carmen’s perspective
Carmen shares what she looks for in customer reviews—and the everyday details business owners can overlook.
Read Carmen’s perspectiveHow Carmen helps
Carmen sets up the review management platform and connects your customer relationship management (CRM) system where supported. She helps establish how your business requests customer feedback and monitors reviews.
She coordinates corrections to business listings, including contact details, hours, categories, and duplicate entries, so customers can find the information they need.
Carmen reviews monitoring updates, coordinates responses to serious review concerns, and helps address reviews that may violate platform policies. She explains next steps and answers questions in English or Spanish.

Ongoing client support
Reputation Repair’s business reviews and listings service is offered month to month. The platform supports routine monitoring and review requests; Carmen provides oversight, coordinates changes, and helps with concerns that need attention.
She keeps clients informed, answers questions, and explains what happens next. Her background in patient service and business operations supports a direct, loyal approach to those conversations.
Explore Carmen’s responsibilitiesThe person behind the work
Carmen’s upbringing in Puerto Rico, her faith, and her life as a mother shape the way she cares for others. From helping neighbors to supporting young people, her approach is rooted in listening and offering practical help.
Start a conversation
Discuss review concerns, inaccurate listings, or getting your review management service set up. Carmen can explain the next steps in English or Spanish.
Connect with Carmen