Access and locations
Identify the profiles and locations in scope, confirm ownership, and establish the access needed for the agreed work.
Ways to work with CarmenMake the service work.
IMPLEMENTATION & CLIENT SUPPORT
Make the service work.
Keep the work moving.
I help connect the platform, your people, and the day-to-day process, with a clear scope and ongoing support in English or Spanish.
Discuss what you need
YOUR POINT OF CONTACT
From the first setup
to the next question.
At Reputation Repair, I coordinate platform setup, supported CRM integration, listing updates, and ongoing client support.
My role is to keep the work organized and help you understand what is happening. The technology supports routine activity; I coordinate the questions, changes, and concerns that need attention.
Conversations and client support are available in English and Spanish.
BEFORE LAUNCH
Get the important details agreed.
Requests and integrations
Confirm permitted contacts, request channels, timing, and templates. Check CRM compatibility and any third-party costs before agreement.
Approvals and escalation
Choose who approves routine responses and who handles sensitive complaints, disputed claims, and issues requiring business decisions.
Testing and handoff
Test the agreed workflow, explain how updates are shared, and make the next steps clear before routine activity begins.
STANDARD COMBINED SERVICE
Reviews + listings
$499 per location / month
One-time setup: $499 per location.
Discuss your service scopeOngoing work
Listing accuracy checks, review requests and monitoring, up to ten routine review responses per location per month, and a monthly workflow check.
Reporting
Request and response activity, new reviews, listing corrections, unresolved issues, and next actions for the covered location.
Confirmed in your proposal
Platforms, request channels, any supported CRM connection, client approvals, service term, renewal, and cancellation arrangements.
Scoped separately
Additional locations, response volume above the included ten, bespoke integrations, third-party costs, and additional services.
Services are provided through Reputation Repair. See the company’s published reviews and listings service.
TOOLS AND PEOPLE
Technology supports the routine.
People handle the context.
Reputation Repair uses Birdeye technology to support review and listing workflows. Your proposal defines the licensed features and managed work included in your program.
A question about an integration or a sensitive review still needs a clear owner. Carmen helps coordinate those conversations and keeps you informed.
Will you connect to our CRM?
Where supported and included in your proposal, yes. Compatibility, permissions, and any additional costs are checked before agreement. A custom connection is not assumed to be included.
Can we get support in Spanish?
Yes. Carmen supports client conversations and service questions in English and Spanish.
What should we bring to the first conversation?
Your business name, website, number of locations, current CRM or customer system, and the review or listing concerns you want to address. Do not email passwords or sensitive customer records.
YOUR NEXT STEP
Let’s put a clearer process in place.
Tell Carmen what needs attention: your reviews, your business information, or the way your team manages both.